Ryan Klausner

Helping DTC and eCommerce brands turn customer experience into a competitive advantage.

I help high-growth consumer brands build customer experiences that drive loyalty, operational excellence, and sustainable growth. From scaling global teams to modernizing CX with AI and automation, I partner with companies to create customer experiences that strengthen brands and drive business results.

Bio

I help high-growth DTC and eCommerce brands turn customer experience into a competitive advantage.Throughout my career, I've built and led global customer experience organizations, scaled remote teams across multiple continents, and partnered with leaders across product, marketing, operations, and technology to improve the end-to-end customer journey.I specialize in scaling teams, modernizing customer operations through AI and automation, and helping brands build customer experiences that drive loyalty, improve operational efficiency, and deliver meaningful business results. Whether leading CX from within or advising brands through ExtensionCX, my focus is always the same: creating experiences that are better for customers and stronger for the business.I'm also a frequent speaker on customer experience, leadership, and the evolving role of AI in CX, sharing practical strategies for building customer organizations that create lasting competitive advantage.

L I S T E N

The Calling (formerly The Agile Contact Centre Podcast
Balancing technology with empathy in the contact centreCustomer Support Leaders Podcast
Episode 52: Corona Crisis Check-in
Episode 59: Building Leaders in Your Team
Episode 68: Self Care in Support
Episode 103: Managing Change
Episode 222: “In Support, I Believe…”
Episode 294: What Support Does When AI Takes The Tickets

W A T C H

Boldr & Elevate CX Masterclass
Loyalty Isn't Luck: How support turns first-time buyers into forever customersCX Network 2025
Building a customer-centric digital brand: Lessons from Who Gives A Crap