Ryan Klausner

Customer Experience Leadership, Strategy & Innovation

15+ years of experience helping startups and mission-driven brands build and scale customer experience, support, and success teams. I take a human-first, innovation-led approach that drives customer loyalty and growth while building global teams that love what they do.

Bio

Ryan Klausner helps brands turn customer experience into a growth engine: building teams, strategies, and systems that increase loyalty, reduce churn, and drive long-term value.With over 15 years of experience leading customer experience, support, and success functions across startups, social enterprises, and civic organizations, Ryan brings a deep commitment to combining strategy, leadership, and innovation to build high-performing teams and design experiences that put people at the center.As a regular speaker at industry events, Ryan shares practical strategies for transforming customer experience into a true driver of loyalty and business value. He is currently exploring new opportunities to bring his expertise in CX leadership to mission-driven organizations.Building customer experiences that drive loyalty and deliver real value.

L I S T E N

The Calling (formerly The Agile Contact Centre Podcast
Balancing technology with empathy in the contact centreCustomer Support Leaders Podcast
Episode 52: Corona Crisis Check-in
Episode 59: Building Leaders in Your Team with Ryan Klausner
Episode 68: Self Care in Support with Ryan Klausner
Episode 103: Managing Change
Episode 222: “In Support, I Believe…” with Ryan KlausnerElevate Podcast
Season 3, Episode 5

W A T C H

Boldr & Elevate CX Masterclass
Loyalty Isn't Luck: How support turns first-time buyers into forever customersCX Network 2025
Building a customer-centric digital brand: Lessons from Who Gives A Crap