Ryan Klausner

Customer Experience Leadership, Strategy & Innovation

15+ years of experience helping startups and mission-driven brands build and scale customer experience, support, and success teams. I take a human-first, innovation-led approach that drives customer loyalty and growth while building global teams that love what they do.

Bio

Ryan Klausner helps brands turn customer experience into a growth engine: building teams, strategies, and systems that increase loyalty, reduce churn, and drive long-term value.With over 15 years of experience leading customer experience, support, and success functions across startups, social enterprises, and civic organizations, Ryan is passionate about combining strategy, leadership, and innovation to build high-performing teams and design experiences that put people at the center.As a regular speaker at industry events, Ryan shares strategies for transforming customer experience into a true driver of loyalty and business value. He is currently exploring new opportunities to bring his passion for customer experience leadership to mission-driven organizations.Building customer experiences that drive loyalty and deliver real value.

L I S T E N

The Calling (formerly The Agile Contact Centre Podcast
Balancing technology with empathy in the contact centreCustomer Support Leaders Podcast
Episode 52: Corona Crisis Check-in
Episode 59: Building Leaders in Your Team with Ryan Klausner
Episode 68: Self Care in Support with Ryan Klausner
Episode 103: Managing Change
Episode 222: “In Support, I Believe…” with Ryan KlausnerElevate Podcast
Season 3, Episode 5

W A T C H

Boldr & Elevate CX Masterclass
Loyalty Isn't Luck: How support turns first-time buyers into forever customersCX Network 2025
Building a customer-centric digital brand: Lessons from Who Gives A Crap